Wireless Account Manager

We are seeking an experienced and driven Wireless Account Manager to join our team. The ideal candidate will have a proven background working with major wireless carriers such as Verizon Wireless, T-Mobile, and AT&T, and will play a critical role in managing customer relationships throughout both the pre- and post-sales lifecycle. Your goal will be to enhance customer satisfaction, drive retention, and identify opportunities for growth.

You should already have a strong reputation and trusted relationships with key stakeholders—from mid-level managers to senior executives—within the wireless telecom industry.

This role blends strategic account management with tactical customer support and requires a high level of business acumen, interpersonal skills, and adaptability. You'll thrive in a hybrid work environment, balancing office-based collaboration with on-site client engagement.

You have an established reputation with major wireless carriers from middle management to senior executives.

Key Responsibilities:

• Serve as the primary point of contact for newly onboarded clients, ensuring a seamless handoff from sales to account management.

• Build and nurture long-term relationships with decision-makers and influencers at customer organizations.

• Conduct regular check-ins, business reviews, and strategic conversations to assess satisfaction and uncover new opportunities.

• Proactively resolve customer issues by working cross-functionally with internal teams.

• Identify and execute upsell and cross-sell opportunities within existing accounts.

• Monitor account performance metrics and implement action plans for continuous improvement.

• Manage contract renewals and negotiate terms to ensure long-term client retention.

• Collaborate closely with Business Development and Operations teams to align on account strategies and service execution.

• Facilitate smooth communication between clients and internal departments to ensure alignment and customer satisfaction.

• Participate in account planning sessions and strategic review meetings.

• Travel to client sites as needed for in-person relationship building and account support.

Qualifications:

• Minimum of 5 years of experience in account management, client success, or customer-facing roles—preferably in the telecommunications industry.

• Demonstrated experience supporting Verizon, T-Mobile, or AT&T accounts.

• Bachelor's degree in Business, Marketing, or a related field preferred.

• Proficiency in Microsoft Office Suite and CRM/account management tools.

• Strong communication, presentation, and relationship-building skills, including the ability to engage with C-level executives.

• Track record of successfully managing complex accounts and driving revenue growth.

• Strategic thinker with excellent problem-solving skills and a customer-first mindset.

• Detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment.

• Willingness to travel up to 50% of the time, as needed.

Compensation & Benefits:

• Base Salary: $75,000 – $100,000 (Depending on Experience)

• Competitive compensation package

• Additional benefits available upon request

About Us

SoluComp is a premier, end-to-end wireless and broadband network construction contractor operating across 13 U.S. states. More than just building networks, SoluComp connects communities to meaningful digital opportunities. The company provides a full spectrum of services—from network construction and drop installations to fulfillment—delivering turnkey solutions that ensure project success from concept to completion.

With a robust ecosystem of partners—including engineering teams, distributors, and over 100 skilled construction crews—SoluComp brings deep expertise across all wireless technologies and markets. The team also includes more than 20 specialized bury-drop crews and over 100 professional field technicians, each contributing to reliable, high-quality service delivery.

Compensation and benefits information is accurate as of the date of this posting. SoluComp reserves the right to update or change this information at any time, with or without prior notice, as permitted by applicable law.

SoluComp is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law.