SoluComp is a leader among worldwide computer telephony development firms and IVR/telecommunications service bureaus. We have developed, implemented and maintain hundreds of applications currently serving professional corporations, entrepreneurs, retail corporations, human resource companies, government organizations, medical organizations and many other industries.

We are currently developing some state of the art new IVR solutions as part of our product family that includes:

1. An automated reminder system for airlines, doctors, insurance companies and anyone who is in a need for a coist effective system.

2. An IVR and voice response virtual secreatry

We specialize in the development and hosting of automated services including surveys (inbound & outbound), automated outbound dialing and messaging, employment interviewing, screening and aptitude applications, store/dealer locator(s), remote time and attendance, employee or customer satisfaction questionnaires, Internet > Telephone > Database integration and customized application design and development.

 IVR Service Information

*Automated Surveys
*Blended IVR / Live Agent Call Processing
*Service Bureau Capabilities
*Custom IVR Development
*Loud Mouth- Automated Dialing
*Internet Applications & On-Line Surveys
*Random AutoDialer Application
*Speech Recognition

 Automated Survey Applications and Services:

Quite a bit of our business is developing and implementing automated inbound and outbound surveys, polls and/or questionnaires. We are one of the few companies in the US and Canada who will create customized survey solutions, to any specifications, in a timely and inexpensive manner. Our clients will tell you, as we have proven time and time again, we are faster, more professional, more personal and less expensive than our competitors, let us prove this to you and your company.

Our services are state of the art. If you have a survey, poll or questionnaire you would like automated and implemented, give us a call at 905-279-4540. We can often create a demonstration of your application, which allows you to test our capabilities and helps you make the right choice when selecting a service bureau or software development firm.

We also offer reporting and data output, transcription of comments, name, address or any other non-touchtone answers recorded. Real-time data and report access as well as service modifications are available via our secured client access Internet servers.

Enhanced survey services are available including speech recognition and mirrored telephone and web based surveys.


 Blended Call Center and Live Agent Customer Care Outsourcing:

SoluComp, Inc. A Prosodie Interactive Company works with several leading providers of Call Center Services and Outsourced Customer Care, and can offer a dedicated team of live operators, acccount representatives and program managers to process calls, in addition to our Interactive Voice Response (IVR) and/or Internet services.

Typically known as a "Blended" solution, the addition of Live Agent call processing can be of great value in maintaining customer satisfaction, or in situations requiring a more personal level of customer care or processing.

 SoluComp's Service Bureau Capabilities and Advantages:

SoluComp's service bureau capabilities have many advantages over our competitions. Our network of voice and data communications utilizes an OC-12, Sonet Ring Fiber Optics, channeled through our local access provider and various long distance, toll-free and internet carriers. We currently have T1 connections to AT&T, Global Crossing and Adelphia Communications. We also have data lines connected through two local providers for direct Internet access for our web servers. We use a variety of service connections to offer a choice to our clients as well as redundancy for our systems.

 Some of the features we have available to our clients are;

DNIS: (Dialed number identification service) - Ability to determine which telephone number(s) the caller has dialed.
ANI: (Automatic Number Identification) - Ability to determine what number the caller is dialing from (Caller ID).
SONET RING: Our fiber optics are "self-healing" for additional service assurance.
Redundant Equipment: Our computer network and voice servers are state-of-the-art industrial PC's with redundant, hot-swappable components for system stability and service assurance.
ANI Blocking: Ability to monitor and block abusive callers and excessive system users.
Call Management: Ability to monitor the number of times and frequency a particular caller dials our systems. Callers can be limited as to the number of times they are allowed to call per day, week, etc.
Text-to-speech: Ability to convert text from a database or outside source into voice files for callers to hear.
Dedicated Internet Access: Our network is connected directly to the Internet for real-time data reporting, file transfers and e-mail (sending and receiving)
Automatic Speech Recognition: Word and phrase recognition, spoken word menu navigation.
Transcription: We are staffed with a trained transcription department for typing and database entry of recorded voice files that need to be incorporated with your data (i.e. name, address, complaints, suggestions, etc.)
Live Customer Service: We can transfer your callers to live agents if option "0" is enabled or caller has a rotary phone.



 IVR Custom Applications:

SoluComp, Inc. specializes in the development of customized applications and services. We build new, customized applications everyday to the specifications of our clients.

Cost comparisons between purchasing and maintaining your own IVR application vs. the cost of 100% turnkey service makes the decision for our clients very simple. Most of the applications we design are maintained right in our offices, we purchase all the required hardware and do all the work for you, including 24 hour maintenance and technical support. We also provide reporting and modifications and nearly any other management service that is required.

Some examples or our custom designed services are; customer/client satisfaction surveys, automated outbound dialing applications, employee selection, pre-interviewing and scoring applications, Internet based surveys, virtual office applications, emergency notifications and mass message distribution systems, medical dictation, messaging applications and much more.


 Simple, Automated Outbound Messaging

Over the past 5 years we have developed and perfected Loud Mouth(tm), our automated telephone messaging 'Engine'. We call it an engine because of the hundreds of applications that can be created using our core product (Loud Mouth).

Pricing for automated outbound delivery is simple and easy to calculate based on a flat cost per call.

Loud Mouth is designed for one purpose, to place telephone calls at a specific time and delivery a pre-recorded message. With this ability VoiceMinder can be made into any number of different products and services. Some example uses of VoiceMinder are:

Politically related messaging
High volume outbound message delivery
Automated appointment reminders
Telephone notification of upcoming events
Emergency notifications for school closings or other important announcements
Automated election polling and reminders to vote
Recurring telephone calls for daily medication reminders
Morning wake-up calls
Inspirational and motivational telephone calls
Many, many more
Loud Mouth is an automated telephone message delivery engine.


 Web Based Surveys:

At SoluComp we spend much of our time focussed on keeping pace with the constantly changing computer hardware and software technologies. One of the more obvious progressions for us as a service bureau was the integration of our IVR applications with Internet/Database access. Some of our clients use our capabilities for real-time access to their call traffic reports and other application specific information while others have come to us specifically because we provide these services in addition to our IVR capabilities.

Our web survey capabilities go far beyond that of many service bureaus, if they even offer the capability. Not only are we able to present the survey participant with professional looking web surveys, but these surveys are built dynamically every time a visitor takes the survey. The survey questions, answer choices and layout are all database driven and can be changed on the fly, even while people are taking the survey. Once the survey is complete the information is automatically stored in a database. An email confirmation can be sent to the participant or to the survey customer, we can even generate charts and graphs at the end of each survey to show the participant how their answers stacked up against others.

We have developed web surveys for several of our customers. Our customers have been so pleased with our capabilities they asked for several new surveys for other departments.

Internet based surveys have become such a large part of our business we are developing several new web domains designed specifically for Web surveys. We are nearing completion on a "self-serve" site where you can build and preview your own survey.

 IVR ready Internet Applications:

Another booming part of our business is the development of Web applications. Integrating these applications with our IVR capabilities and existing hardware platforms has allowed us to create a new breed of software programs. These applications allow visitors to interact with our database and computer network without the need to purchase or install any new computer software.

One of these service is being offered for free by IVR. Visit www.surereminder.com or www.corporatereminder.com for more information and to create your free account.

Another example of this technology is available at www.e-corporatecare.com where you can schedule automated telephone calls to individuals or a list of thousands of people.

The engine behind this application is open-ended to allow customization of the many other potential services. Some examples currently being developed for customers are an automated calling solution specifically for churches and a pre-scheduled calling solution for placing medication reminder telephone calls to those unable to remember on their own.


 Random AutoDialer Application

A new capability has been added to our Loud Mouth engine for placing random calls within a specific area code and telephone exchange. This is proving to be a very valuable tool for those who want to use our Loud Mouth Messaging engine as a lead generation tool.

For less than the cost of a telephone call on a standard business line, Loud Mouth can place your calls and deliver your message quickly and cost effectively.

For more information about automated dialing and messaging, please contact our sales department at sales@solucomp.com.


 SoluComp's Service Bureau based Speech Recognition:

A fairly new addition to the vast services offered at SoluComp, Inc. is our powerful line of Speech Recognition capabilities. Utilizing the latest Speech Recognition software and hardware available, we are able to integrate Speech into many of our applications. No longer limited to touch-tone responses, surveys can be made more user-friendly and more accessible.

With the increased use of cellular telephones and more and more government regulation of how and when you can use your cell phone, Speech Recognition is a powerful tool for many of today's automated telephone services. Now instead of pulling your phone away from your ear, pressing the appropriate keys on the telephone and placing the phone back to your ear, you can speak your commands with the same reliability as before.

This technology is expanding rapidly and SoluComp, Inc. is poised and experienced to be your source for Speech Technology.

By utilizing our equipment and experience, you can decrease your learning curve, time to deployment and expense. We have all of the necessary software, hardware, staff and telco facilities to have your Speech application up in running in a fraction of the time and cost of doing it yourself.