Web based
E-Mail Management
Email is increasingly becoming the most popular form
of communication. Companies are being flooded with
ever increasing amounts of email. And customers are
increasingly demanding a high level of service and
response (turnaround time and quality of response)
for their email requests.
Most customer care service operations in organizations
have been designed around a telephone contact. Organizations
are not equipped to deal with the heavy email traffic.
Using advanced technology, Solucomp offers relief
with its Solucomp Mail solution that provides the
same queuing and response capabilities for an email
that are currently available for phone contacts. So
call us before customer email requests become a nightmare.
Our SolucompMail service will respond to emails via
one or any combination of the following methods:
Automated response
Computer-aided response
Manual response
In case of both computer-aided and manual response,
SolucompMail service analyzes, sorts and routes incoming
email to the appropriate CSE by skill group.
Our SolucompMail service enables quick response to
high volume of customer email while extracting real-time
customer data and performing one-to-one Internet marketing.
We offer dedicated CSEs providing expertise and quick
response.
Chat Management
Live online chat can be one of the most compelling
tools you can use in building customer relationships.
You actually provide your customer with a human interface
to help the customer navigate through various activities
such as purchase processes, filing online insurance
claims, applying online for credit cards, technical
support and endless others. Our representative will
take your customer through all processes by providing
the human interface required. They can courteously
handle any complaints and suggestions, should there
be any.
According to a survey conducted by NFO Interactive,
35% of online shoppers said that they would buy more
if they could interact in real time with a sales person
from an e-commerce site. Solucomp provides e-commerce
sites with a customer service "back-end."
Contact can be initiated by voice call, web callback,
chat, e-mail or fax. All forms of customer contact
are routed, queued, and monitored the same way for
consistent quality and turnaround time.
Help desk Management
Our Helpdesk Services offers your organization a
unique blend of proven support methodology and services
customized to your environment. Solucomp offers to
set-up and manage technical helpdesks for internal
as well as external users for the client. The help-desks
are operated by high quality technical resources and
operate 24 hours a day, 7 days a week. Our rapid response,
senior level support and state-of- the-art call management
system enable a complete Helpdesk solution specifically
designed for your organization.
TRANSACTION PROCESSING
Our services in the transaction-processing segment
include:
Finance accounting
Services
Our expertise and experience enable us to provide
Clients with a wide range of Finance & Accounting
services. To ensure consistent accuracy and cost-efficient
Delivery, our Accounting CSR's are equipped with the
appropriate domain knowledge. All our processes are
designed to be in complete conformance with the Client-specific
regulatory and compliance requirements.
Services
Invoice processing
Accounts Receivables
Accounts Payables
Reconciliation with clients, banks
Billing
Transaction Processing
Credit / Debit card applications processing
Account openings / amendments and audit checks.
Claims Processing
Loans processing / Cheque processing
Clearing and Settlements
Documentation management, Records maintenance
HR Payroll services
Our suite of HR services aim at transforming Client
organization cost centers in to outsourced Delivery
Centers for HR support. Our dedicated and highly experienced
HR services team is equipped with adequate domain
knowledge and ensures the highest standards of Quality
and Compliance. The CSR's have in-depth knowledge
of country-specific HR practices, rules and regulations
in addition to excellent communication and analytical
skills.
Services
Payroll
Employee Record Management
INBOUND SERVICES
The range of services in the inbound call center services
include:
Customer Service
Application / Claims processing
Subscription services
Billing queries, etc.
Sales and order fulfillment
Order taking
Sales closures
Up-selling and Cross-selling
Help desk
Troubleshooting for products and services
Inquiry Service
Product information requests
Dealer locator service
ATM / POS locator services.
OUTBOUND SERVICES
Sales
Telemarketing services
Lead generation / qualification
Prospecting
Promoting new services or products
Credit Management
Credit authorization
Credit verifications
Collections
Verification services
3rd party verification service
Insurance verifications
Employment verification
Market research
Research surveys
Opinion surveys
